These are our terms and conditions for ordering with us. Read them carefully. You have to agree to these terms before you order.
1. You are older than 18 years. When you order you need to provide us with information that enables us to verify your age via telephone or by other means of identification.
2. By placing an order on our website you agree to be acquainted of possible legal restrictions on the possession or use of the ordered goods at your location.
3. By placing an order you agree with the fact that TruffleMagic cannot be held responsible for any possible damage or harm caused by the use or possession of the ordered goods.
4. By placing an order on our website you confirm being in good physical and mental health. You agree not to take medication and other drugs together with our products. You agree not to use our products in case you suffer from depression, conditions that cause psychosis or are in any other way mentally unstable.
5. The use of our products is your own responsibility. TruffleMagic is not accountable for damage as a result of the use of our products.
6. The products need be legal in the country where you order them. All products we sell are legal in the Netherlands but we can’t verify the legal status in each country. It’s your own responsibility to check the legal status of the products in your own country.
7. Our product are not of medical value. They cannot be consumed as a medicine, while on certain medicines or as a substitute for medicine.
8. You have to read the information about the product carefully on our website and follow the instructions about the product.
9. Keep the product in a safe spot, away from children and animals.
10. TruffleMagic will not be responsible for any losses incurred by the customer or recipients in the non-recoverable carriage and/or importation costs associated with the delivery of any goods or their replacement howsoever caused.
11. While we strive to ensure your order is delivered in a timely manner, the customer and/or recipients are responsible for supplying full and correct address details at the time of purchase. Should inaccurate details be provided, TruffleMagic cannot be held responsible for any resulting incorrect delivery, delays, non-delivery or charges howsoever incurred. This includes the use of false names, you can be asked to provide proof of this by our customer service agents before being eligible for reshipment or refunds.
12. Orders shipped without tracking will not be reshipped or refunded in case of non-delivery. Orders that are shipped with tracking are eligible for reshipment after 3 weeks (EU countries) or 6 weeks (non-EU countries). Orders that are stopped at the border (Customs) will not be reshipped or refunded.
13. In the event of receiving any faulty or damaged items, please contact us within seven days of receiving your order. Please do not return any goods without prior authorization. The customer will be responsible for any cost incurred for returning and insuring items, unless otherwise agreed upon. Only when the items have been safely received and inspected, will a refund be made. Original delivery costs and import duties are non-refundable.
14. Liability is transferred to the customers/recipient once an order leaves our warehouse.