I’ve not received a payment confirmation

We send confirmation of payment and shipping through our ticketing system (Monday to Thursday), please check the tickets in your account to see if you’ve received one. You can see when your order was shipped and how long delivery should take.

If you haven’t, let us know with the following information so we can investigate what could have happened.

BitCoin payments

  • The exact date of transfer and the amount
  • The wallet address used to send payment

If you can also provide a screenshot with all of the above information, that would be super helpful too!

Cash payments

Mail is forwarded to us from our PO Box which can take around 3 weeks to arrive, depending on your location. Let us know if you haven’t received confirmation from us after this time and we’ll go from there!