Privacy Policy

This privacy policy sets out how Trufflemagic uses and protects any information that you give Trufflemagic when you use this website. Trufflemagic is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Trufflemagic may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

Trufflemagic respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially. We use your information to process orders as quickly and easily as possible. We will only use this information only with your permission. Trufflemagic won’t sell your personal information to third parties.

Trufflemagic uses the collected data to its clients the following services:

When you place an order, we need your name, email address, delivery address and payment information to process your order and you carry on their progress to keep.

To make shopping at Trufflemagic as pleasant as possible, we store your personal information and the details of your order to improve your shopping experience.
The information allows us to personalize the website.
We use your email address to inform you about the development of the site, special offers and promotions. If you no longer wish to receive this information, you can unsubscribe at our website.

Data on the use of our site and the feedback we receive from our visitors helps us improve our site to further develop and improve.
If you decide to write a review, you can choose whether your name or other personal information are shown. We are curious about the opinions of our customers, but we reserve the right not to publish.

If you respond to a promotion or contest, we ask your name, address and email address. This information is used to perform the action, the winner (s) to disclose, and the response to our marketing efforts to measure.

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookie Policy

What are cookies?

Many of the websites you view place small text files on your computer. This enables the site to recognise your computer each time you visit. We call these text files ‘cookies’.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

What do cookies do?

There are three types of cookie.

1.   Essential cookies

Certain cookies are essential for saving settings or preferences during your visit or until your next visit to a website. If you decline cookies from a particular website, the site will ‘remember’ your preference by placing an essential cookie. Without this, you would have to answer the same questions each time you visit.

2.   Tracking cookies

Some cookies inform the website which pages you are viewing, in what order, and for how long. Using this information, the website can compile statistics that will help it adapt to its visitors’ wishes. Such cookies are similar to those used for conducting online surveys.

3.   Third-party cookies

Some websites contain cookies from third-party websites. When placed on your computer, they automatically activate handy extras, like Google Maps (with interactive route description), a Facebook ‘like’ button, or a Twitter messaging option. These cookies inform the website you are viewing whether you are logged into Google, Facebook or Twitter.

Do you object to cookies?

When you view a page on trufflemagic, you are asked whether you will accept cookies. The cookies referred to are types 2 and 3 (as described in ‘What do cookies do?’ above).

Do you want to refuse all cookies? You can do so via your web browser settings. For more information about cookies and deactivating cookies, go to the website Waarschuwingsdienst.nl (in Dutch).

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at {{config path=”trans_email/ident_general/email”}}

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to {{config path=”general/store_information/address”}}.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Cookies used by TruffleMagic

Below, we describe all the cookies used by TruffleMagic. They are listed under types 1, 2 and 3 (as described in ‘What do cookies do?’ above).

COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
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