Shipping information

Shipping is just as important to you as it is to us and that’s why we strive to ensure that your order is delivered in a timely manner. Shipping within the EU usually takes around 2-5 working days. Orders within the Netherlands are usually delivered the next working day.

Also we understand that privacy is of the utmost importance to you, so we ship your order to you as quickly and discretely as possible. This means that these packages are shipped in plain unmarked envelopes or boxes.

Shipping Costs

  • FREE SHIPPING on all Truffle orders above € 30
  • FREE SHIPPING on all Grow kit orders above € 70
  • World Wide Flat Rate for a single growkit: € 9,95
  • World Wide Flat Rate for a single truffle portion: € 2,95

To find out the average delivery time for your country, view the table below.

 

Country Approx. Delivery Time
Business Days
Netherlands 1-2
United States & Can 5-20
Belgium 1-3
Denmark 3-5
Germany 2-3
France 2-3
Italy 3-5
Luxembourg 2-3
Austria 3-5
Spain 3-5
United Kingdom (UK) 3-9
Sweden 2-3
Bulgaria 4-7
Estonia 1-5
Finland 2-4
Hungary 3-5
Ireland 3-5
Latvia 3-5
Lithuania 3-5
Poland 3-5
Portugal 3-5
Romania 4-7
Slovenia 3-5
Slovakia 3-5
Czech Republic 3-5

 

Shipping times are approximations and cannot be guaranteed. Note that these may increase during holidays.

We’re notified as soon as you place your order. If your order was placed before 12:00 AM and we’ve received your payment, your magic truffles will be shipped the same day. If your order was placed after 12:00 AM (CET) it will be shipped the next working day.

How long the shipment really takes depends on your location and your local postal service and customs. If you live in Holland your truffles will arrive discreetly within 2 working days. For international shipments the average delivery time is 5 business days. In some cases longer depending on customs, local mail systems and other factors.

Do you ship to my country?

  • Growkits are shipped only to countries within the EU excluding Greece, Malta, Croatia, and Cyprus.
  • Fresh Truffles are shipped to Europe, The United States and Canada.

Discreet delivery:

All our packaging is completely discreet and will look like the ones on the picture here below. The outside of the package simply has your address and the necessary postage information on it. Of course we will not use Trufflemagic as sender’s name. Read more about our Discreet shipping.

Disclaimer

1. While we strive to ensure your order is delivered in a timely manner, the customer and/or recipients are responsible for supplying full and correct delivery details at the time of purchase. Should inaccurate details be provided, Trufflemagic cannot be held responsible for any resulting incorrect delivery, delays, non-delivery or charges howsoever incurred.

2. Trufflemagic will not be responsible for any losses incurred by the customer or recipients in non-recoverable carriage and/or importation costs associated with the delivery of any goods or their replacement howsoever caused.

3. In the event of your receiving any faulty or damaged items, please contact us by telephone, letter or email within seven days of receipt of your order. Please do not return any goods without prior authorization. The customer will be responsible for any cost incurred for returning and insuring items, unless otherwise agreed upon.
Only when the items have been safely received and inspected, will a refund be made. Original delivery costs and import duties are non-refundable.

4. As per stated in our Terms & Conditions, liability is transferred to the customers/recipient once an order leaves our warehouse. Should your parcel be stopped by customs because of its contents, Trufflemagic cannot be held liable.

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