FAQ / Terms and Conditions

These are our terms and conditions for ordering with us. Read them carefully. You have to agree
to these terms before you order.

1. You are older than 18 years. When you order you need to provide us with information that
enables us to verify your age via telephone or by other means of identification.

2. By placing an order on our website you agree to be acquainted of possible legal restrictions on
the possession or use of the ordered goods at your location.

3. By placing an order you agree with the fact that Trufflemagic cannot be held responsible for any
possible damage or harm caused by the use or possession of the ordered goods.

4. By placing an order on our website you agree to be in good physical and mental health. You
agree not to take medical drugs together with our products and not to use our products in case of
a depression, being psychotic or in any other way mentally unstable.

5. The use of our products is your own responsibility. Trufflemagic is not accountable for damage as a
result of the use of our products.

6. The products need be legal in the country where you order them. All products we sell are legal in
the Netherlands but we can’t verify the legal status in each country. It’s your own responsibility to
check the legal status of the products in your own country.

7. Our product are not of medical value. They cannot be consumed as a medicine or as a
substitute medicine.

8. You have to read the information about the product carefully on our website and follow the
instructions about the product.

9. Keep the product in a safe spot, away from children.

10.  Trufflemagic will not be responsible for any losses incurred by the customer or recipients in non-recoverable carriage and/or importation costs associated with the delivery of any goods or their replacement howsoever caused.

12. While we strive to ensure your order is delivered in a timely manner, the customer and/or recipients are responsible for supplying full and correct delivery details at the time of purchase. Should inaccurate details be provided, Trufflemagic cannot be held responsible for any resulting incorrect delivery, delays, non-delivery or charges howsoever incurred.

13. In the event of receiving any faulty or damaged items, please contact us by email within seven days of receipt of your order. Please do not return any goods without prior authorization. The customer will be responsible for any cost incurred for returning and insuring items, unless otherwise agreed upon. Only when the items have been safely received and inspected, will a refund be made. Original delivery costs and import duties are non-refundable.

14. Liability is transferred to the customers/recipient once an order leaves our warehouse.

company info

Ok I’ve heard enough, let’s start our journey!

Posted in: TERMS AND CONDITIONS

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