FAQ / I’ve not received a payment confirmation

We send confirmation of payment and shipping through our ticketing system (Monday – Thursday), please check the ‘tickets’ in your account to see if you’ve received one. You can see when your order was shipped and how long delivery should take.

If you haven’t, let us know with the following information so we can investigate as we’d hate for you to be out of pocket!

Digital payments

  • Payment method or service used (Bitcoin, Western Union, direct bank transfer, etc)
  • Was the name on the account used to make the payment the same that we have?
  • The IBAN payment was made to
  • The exact date of transfer and the amount
  • The order number used in the reference/description
  • If you paid by Bitcoin, the wallet address used to send payment

If you can also provide a screenshot with all of the above information, that would be super helpful too!

Cash payments

Mail is forwarded to us from our PO Box which can take around 3 weeks to arrive, depending on your location. Let us know if you haven’t received confirmation from us after this time and we’ll go from there!

Posted in: PAYMENT

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