Sad to hear you haven’t received your order. We really want everyone to experience some quality Magic Truffles!
International shipments can be very unpredictable. Delivery time can vary from four days to two weeks easily. In some cases even longer depending on customs, local mail systems and other factors.
If it takes longer than a month, your truffles may have been confiscated or lost in postage.
Magic Truffles are sometimes mistaken for mushrooms or synthetic psilocybin-containing drugs which can be illegal in some countries. Therefore, truffles can be misunderstood by authorities.
Because of this, it happens that packages are confiscated by customs without any warning or notice towards neither the receiver nor the sender.
Sometimes packages do arrive after a month or even later. Needless to say, in that case the truffles are not as fresh as when we dispatched them.
We highly value and trust each and every customer, so in the past we reshipped every order, no matter what. Even though the customer agreed in the terms and conditions that we have a “No Refund Policy”.
However, we have to live up our own business rules, so from now on, we will follow our “No Refund Policy” by not resending any lost orders. This policy can be found in the terms and conditions of Trufflemagic.com.
The products need to be legal in the country where you order them. All products we sell are legal in the Netherlands but we can’t verify the legal status for each individual country. It’s your own responsibility to check the legal status of the products in your country. Therefore the responsibility and potential risk of receiving an order is on the side of our customers. We are genuinely sorry but we hope you understand our statement.