FAQ

Find answers to most common questions below. Please read before contacting customer support.

We are a small family run business available Monday - Thursday.

Read more about our mission if you want to learn about TruffleMagic.

SHIPPING

To which countries do we ship?

We only ship Truffles and Grow kits to the Netherlands, if you try to order from a different country your money will be lost.

In the next few weeks, we will add different products that you can order from your country. Thank you for your understanding!

P.O. Box and pick up stations

We are not able to ship to:

  • P.O. boxes in the UK or US.
  • Postbussen in the Netherlands
  • Postfache or Packstations in Germany

Or any other form of pick-up station.

 

How long does shipping take?

Each order is shipped once the payment has arrived.

International shipping in Europe usually takes 3 to 5 business days to arrive. We have experienced deliveries taking up to four weeks (20 business days + weekends).

International shipping outside Europe usually takes 10 to 15 business days to arrive. We have experienced deliveries taking up to five weeks (25 business days + weekends).

How long the shipment takes depends on your location, custom processes and your local postal service.

Let us know if your order has not arrived after four (Europe) or five (outside Europe) weeks.

Please send along your original shipping address for confirmation. If you entered a wrong address when ordering, Trufflemagic does not take responsibility for the order not arriving.

Ok I’ve heard enough, let’s start our journey!

Do you offer tracked or express shipping?

We respect your privacy, that’s why by default we ship as discreet and anonymous as possible. This also means that these packages are shipped untracked, in plain envelopes.

We do not offer priority or express shipping.

Ok I’ve heard enough, let’s start our journey!

Discrete shipping

You can have complete confidence in shopping anonymously at Trufflemagic.

Your order is shipped in plain envelopes or boxes without any TruffleMagic markings. Upon opening, all you see is a sealed substance, without any labels or marks. It could be anything.

No one can see that it is an order of magic truffles from Trufflemagic so don’t hesitate to order!

Ok I’ve heard enough, let’s start our journey!

Which postal service delivers my package?

Once a shipment arrives at your country, your package is handed to the sorting center of your local postal service. This differs from country to country.

Ok I’ve heard enough, let’s start our journey!

I haven’t received my package yet, what now?

Sorry to hear you haven’t received your order. We really want everyone to experience some quality magic truffles!

International shipping in Europe usually takes 3 to 5 business days to arrive. We have experienced deliveries taking up to three weeks (15 business days + weekends).

International shipping outside Europe usually takes 10 to 15 business days to arrive. We have experienced deliveries taking up to five weeks (25 business days + weekends).

How long the shipment takes depends on your location, custom processes and your local postal service.

Let us know if your order has not arrived after three (Europe) or five (outside Europe) weeks.

Please send along your original shipping address for confirmation. If you entered a wrong address when ordering, Trufflemagic does not take responsibility for the order not arriving.

Feel free to contact us if you can't find what you're looking for in the FAQ or if you have a different request.
We aim to answer your question within 24 hours on weekdays.

CONTACT CUSTOMER SUPPORT

Our Products

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