FAQ

Find answers to most common questions below. Please read before contacting customer support.

Read more about our mission if you want to learn about TruffleMagic.

MAGIC TRUFFLES

What are magic truffles?

Magic mushrooms and truffles are often confused. Truffles are actually the underground product of different types of mushrooms. Magic truffles are purely natural products that create unforgettable spiritual experiences for those who consume them.

Magic truffles contain psychoactive substances called psilocybin that creates a changing perception for the user. You’ll perceive things around you differently and more intense. In some cases, hallucinations are part of the experience. The use of magic truffles will result in a feeling of euphoria. For many people it is a profound spiritual experience in which brilliant inspiration and ideas are born.

Other names for magic truffles are Space truffels, Tripknollen, Sclerotia and Philosophers Stones.

Be sure to read our trip guides and download our free ebook before your first experience.

Ok I’ve heard enough, let’s start our journey!

What are the effects of magic truffles?

What can we say about the impact of the Magic Truffles in our brain? The fact that the effect depends on several factors such as mood and overall feel of the user. The amount of food in the stomach of the user is another factor. Someone who has just eaten will experience milder effects than people who take on an empty stomach.

All users have reported similar effects in varying degrees:

  • An intensive experience of color, sound and feel
  • A sense of joy and satisfaction
  • Laughing
  • Abnormal sensory perception

After taking the truffles, it takes about 45 minutes before the first effects are noticeable. The pupils are wider, more intense colors and people will perceive patterns on walls and ceilings. Also you will experience intense music If you close your eyes you often see patterns. In some cases you can even affect the patterns of behavior.

Although a trip usually takes about 4 to 6 hours, users experience this often as much longer. This is because the Magic Truffles also affects the sense of time If the trip is over you will be surprised of the effects. It has a big influence on your thinking and it is not easy to explain in a few words to someone how it feels.

Psilocybin is the active ingredient of Magic Truffles. Psilocybin is found in many different fungi. There are many people who consider the substance as an entheogen. This literally means “the God within us”, and it is a term used for psychoactive substances used in a spiritual context. How long and how intense entheogen works depends on many factors, such as when someone takes it and the mood and setting in which someone is.

After taking psilocybin our body changes the substance in psilocyne. Psilocyne affects certain receptors in the brain. Psilocybin is absolutely non-toxic. It is not possible to have a fatal dose of psilocybin.

Be sure to read our trip guides and download our free ebook before your first experience.

Ok I’ve heard enough, let’s start our journey!

How do I use magic truffles?

The intensity of your truffle-trip does not only depend on the species or dose you’re taking. It’s a product of nature, so the amount of the active substance (psilocybin) is not exactly the same for every portion. Your personal body-reaction plays a part as well. Not everyone is equally sensitive to truffles. There are a couple of measures you can keep in mind to get the most out of your truffles.

  • Store the magic truffles in the fridge to keep them fresh. the fresher they are, the better the effect.
  • Don’t break the seal until you consume them to maintain freshness.
  • It’s best to eat light food like juice and soup (no meat and such) prior to the trip, then the truffles will be absorbed really well.
  • It’s also better not to drink any alcohol or coffee within that time.
  • Eating sugar (like sweets) causes a lower effect.
  • Be sure to chew well. Chewing causes the psilocybin, the active ingredient in magic truffle, to release. If the truffle is  properly crunched you should swallow.
  • Some people may experience a light stomach ache just after they swallowed the truffles. Don’t worry, this is a perfectly normal side effect that disappears when the psilocybin starts working.
  • Usually it will take up 45 minutes before the first effects are noticeable.
  • Stay in a comfortable mental state, enjoy what happens to you and don’t fight it.
  • And of course, you can always take a higher dose if you wish to increase the effect.

Another way to consume truffles is by making tea. Because the magic truffles have such a distinct taste some people prefer to make tea. To make tea you with magic truffles you first have to boil some water in a pan. When the water is boiling, take it off the heat. Cut the magic truffles in little pieces and put them in the water. Heat your tea again but do not make the water boil again. When it’s too hot the active ingredient is broken down. After 15 minutes your tea is ready to be filtered. You can add some honey if you want to make it taste better.

We do not recommend taking truffles more than once a week. You will become more immune. Also, we can’t guarantee taking them at a higher frequency is good for your health. It has not been tested.

Be sure to read our trip guides and download our free ebook before your first experience.

Ok I’ve heard enough, let’s start our journey!

Microdosing

Unlike consuming magic truffles for deep tripping people also use them for microdosing. This can be doone for a variety of reasons; it helps some people handle headaches but for some people it raises awareness helping creativity, sports or even learning.

There is no general best strain or dosage for microdosing. As each individual is unique, their perfect way of microdosing is unique as well. If you want to try microdosing just start with very low doses and work from there. Treat it as an experiment of the mind!

Ok I’ve heard enough, let’s start our journey!

Are there health risks involved?

Using magic truffles is not harmful to the body or mind. There are no real dangers. Psilocybin is absolutely non-toxic. It is not possible to have a fatal dose of psilocybin.

You should not use magic truffles in combinationwith alcohol or drugs. This enhances the effect of magic truffles and that can lead to an unpleasant experience.

Some people who take Magic Truffles indicate that they have panic and feelings of fear. This is called a bad trip. It is almost always a lack of preparation. We have a few tips to prevent a bad trip.

To avoid a bad trip you should:

  • Make sure you’re in an environment that feels comfortable. Avoid situations in which you get exposed to sudden stimuli. The best place to be is at home.
  • Make sure someone is present who will remain sober. This is called a sitter. This person can make you at ease when you get negative feelings.
  • When you’re worried about something or have other issues you should not use magic truffles.
  • Magic truffles enhance your feelings. When you’re not feeling well or when you’re upset, the use of truffles can make this feeling stronger. When you are happy and relaxed the use of magic truffles will make you feel even better.
  • A bad trip is always triggered by negative thoughts. When you’re having negative thoughts during your trip try to think of positive things. This might be easier said than done but you really should try it. When the environment you are in is causing your negative thoughts try to change that as well. Is the room your in dark? Put on a light. Is the room hot? Open a window.

The best tip we can give you along with the others is to relax.

Ok I’ve heard enough, let’s start our journey!

Are magic truffles legal?

Luckily, Magic Truffles are a legal product. We could not sell our beautiful products if they were illegal.

The United Nations confirms that only mushrooms or other species containing psilocybin that are on the list of banned substances are illegal. Sclerotia (magic truffles) are not on this list and are therefore legal products.

Although magic truffles are legal, there might be countries is which there are restrictions towards magic truffles. However, we can’t check every law of every specific country. By placing an order with us you indicate that you are informed of possible legal restrictions on the possession and consumption of the ordered goods in your own country.

Ok I’ve heard enough, let’s start our journey!

Shelf life and storage of magic truffles

Magic Truffles and Magic Mushrooms are a living organism. Like culinary mushrooms, they won’t stay fresh forever. The sooner you consume, the better the taste and the effect will be.

All magic truffles we produce and ship are vacuum sealed with a technique that is also used in the food industry. This is why our products are kept fresh for as long as possible.

Store your vacuum sealed magic truffles in a cool environment, preferably in the fridge. When the magic truffles are kept cool you can keep them for maximum 3 months. After 3 months have expired the freshness of the product can no longer be guaranteed. Advice: eat them as soon as possible 😉

After breaking the seal the Magic truffles can be hold in the fridge for maximum 3 days.

Never freeze your magic truffles as it will destroy its cell structure and diminish potency!

Ok I’ve heard enough, let’s start our journey!

Can I dry Magic Truffles?

Unlike with magic mushrooms, we do not advise on drying, read on to find out why and whether you should consider it.

Drying trufles should be done with an air circulation device. Not by heat using a radiator or under sunlight for example because you would lose most of the potency.

You can keep them long after that, but they will turn into hard small stones so you need to grind them and then process them in something to eat or drink. Watch the dose as they are much more potent now per gram of course!

Ok I’ve heard enough, let’s start our journey!

Where to buy

Off course the best place to buy magic truffles online is here at Trufflemagic.

But if you ever happen to be in the neighbourhood be sure to visit our friends:

Herbal Spirit
Prins Hendrikstraat 175
2518HP Den Haag
Netherlands
www.herbalspirit.nl

SmartPlanet
Bergstraat 31
5611JX Eindhoven
Netherlands
www.smartplanet.nl

Ok I’ve heard enough, let’s start our journey!

GROW KITS

Shelf life and storage of grow kits

Magic Truffle Growkits

Growkits stay fresh for at least 3 months at room temperature in a dark place. The sclerotia continues to grow a little during that time. After harvesting, you can keep your truffles in the fridge for about 3 days.

Mushroom Growkits

Magic mushroom kits stay fresh for at least 2 months in the fridge. In a hot season this could become less because the hot weather may have an influence on the kit during shipping.

After harvesting, you can keep your mushrooms in the fridge for about 3 days, or let them slowly, naturally dry and keep them for upto a year.

How to use the grow kits

All of Trufflemagic’s growkits have simple, easy-to-follow instructions. Follow these and cultivate your own magic mushrooms or magic truffles like a pro!

Choose your manual:

My mushroom growkit lost some spores, what now?

Your mushrooms and the mycelium are covered with a black/purple powder. This means your shrooms have sprouted some spores. In this case, you’re harvest was a little too late. This happens to the best of us, but what now?

Are my magic mushrooms still edible?

Yes, you may still eat them. They may have lost a little potency during the proces, but usually not that much..

Is my kit still okay? Can I go for another flush?

Your growkit is contaminated with spores. The spores and mycelium work against each other. The spores will look for a place to germinate. In nature, this can take upto a year. The mycelium in the box is disabled by the spores and won’t produce anymore shrooms. You can only get another flush on the spots that are free of spores.

Is my grow kit contaminated?

A contamination is caused by an impurity in the air or on your hands. It can happen when you touch your grow kit with your bare hands, but also by the air. Fungi are all around you, always. In the air, on the ground, everywhere. To reduce the chance of contamination, you should wash your hands and keep the environment of your room clean.

Identifying a contamination isn’t hard. Normally, the mycelium of your kit is white. Any other colour can be a contamination. If your kit smells bad, it is surely contaminated.
However, there are exceptions:

Blue/Green: The mycelium on your kit has been bruised. This is not a contamination, and your kit will grow without any issues.

Lightyellow: Older kits can get a yellow glow. They are not contaminated but just stored for too long or not under the correct circumstances. You should start growing this kit right away, because keeping the kit longer will cause lower yields.

contaminated-mushroom-growkit-trufflemagic

A contaminated Magic Mushroom growkit.
Locally discolored into pink. Smelly too!

A bruised Magic Truffle growkit. There is nothing wrong with this kit.

A bruised Magic Truffle growkit. There is nothing wrong with this kit.

 

Any other colours like pitch-black and pink or orange should be considered contaminated. A contamination is something to avoid, but it can happen to the best of mycologists. If you’re unlucky and something bad is in the air, it could happen.

If you have multiple kits growing, and one is contaminated, then remove that kit at once! The others can get infected easily.

Sometimes there is green mold on it, that’s trichoderma, and is a common contaminant.  It is found in soil and all over the world naturally.  It can cause complications with substrates and casings, but is relatively harmless to humans.  I would harvest what’s there, and toss that entire container.  Clean your room up wel.

PAYMENT

Payment methods

We have many payment options for you for you to use. Select your preferred method for more details.

  • Creditcard starting with 3, 4 or 5
  • Cash
  • Bitcoin
  • Bank transfer or through international payment services like Western Union (best for USA) or Globalwebpay (best for UK)
  • iDeal is an payment method in the Netherlands which requires a Dutch bank account.
  • MrCash / BanContact is for Belgium customers

The following payment services are not available for use:

PayPal, Transferwise, Transfergo, Azimo, World First, HIFX, RIA, Xoom

Ok I’ve heard enough, let’s start our journey!

Paying by bank transfer

When ordering and selecting payment method bank transfer you will receive an email with the bank details.

Bank transfers need to be made with the OUR instruction which means you pay for the bank fees. EU-payments in EUR may be made with SHA instruction.

Include your order number as the reference, and nothing else!

Alternatively you can choose to use an international payment service. Be sure to mention [email protected] as the recipient email. Take a look at these companies:

The following payment services are not available for use:

PayPal, Transferwise, Transfergo, Azimo, World First, HIFX, RIA, Xoom

Ok I’ve heard enough, let’s start our journey!

Paying by sending cash

When ordering and selecting payment method cash you will receive an email with all the required details.

Please send the payment along with your full name and ordernumber in a registered envelope.

  • Find a sturdy envelope and a postcard (Happy Birthday for example)
  • Write down your order number only. No other information can be written down
  • Place EUR, GBP, or USD bills in the postcard, and hide the bills in aluminum foil (use www.xe.com for conversion to EUR)
  • Put some stamps on the envelope
  • Close the envelope with tape, so that it is difficult, or even impossible for a third person to open and close it without being noticed!
  • Within Europe it usually takes 3 to 5 business days to arrive but we’ve seen shipments take up to three weeks.
  • From outside of Europe it usually takes 10 to 15 business days to arrive but we’ve seen shipments take up to five weeks.

We will ship your order within 1 business day after receiving your payment. You will be notified by email.

Afraid of losing your money? Post is pretty secure, but you can choose to send your payment by registered mail. In general 99% of unregistered mail arrives just fine.

Ok I’ve heard enough, let’s start our journey!

Paying with Bitcoin

Bitcoin is the future of money. You can pay quickly, cheap and anonymous.

This is the process in 4 easy steps:

  1. Just like normal money, bitcoins are kept in wallet. Open a free wallet at blockchain.info
  2. Next you need to put some Bitcoins in your wallet. Open an account at Coinify.com and buy your bitcoins. You can pay by bank or credit card.
  3. Place your order at TruffleMagic
  4. Pay for your order with bitcoins from your Blockchain wallet.

If you have not received a payment confirmation from Trufflemagic within 24 hours: Contact customer support and ask us to verify your payment. We need the following information for verification:

  • Price (e.g. ฿0.04537452)
  • Incoming account (e.g. 16hqdUZBke8WGmNgCiFJdyQGcWqPRmjFAJ)

Ok I’ve heard enough, let’s start our journey!

Paying with creditcard

Please note: Only use a credit card if you absolutely have to. Most credit card transactions will fail, because of security measures set by the banking systems.

We strongly encourage people to choose a different payment method and only use credit card as a last resort if all other methods aren’t an option for you.

We accept cards starting with a 3,4 or 5.

What can you do to make your card payment succeed?

  • Call your credit card issuer to authorize an incoming charge from abroad
  • Do not use a tool to browse anonymous, like a VPN. This triggers the banks fraud filters.
  • Enter a correct phone number where you can be reached
  • Use the same billing address for your order as your credit card is registered to
  • and last…make sure your card has sufficient funds!

Your order will be shipped shortly once your card has been charged.

Ok I’ve heard enough, let’s start our journey!

I’ve not received a payment confirmation

When your payment arrives at Trufflemagic you should receive an automated confirmation e-mail.

Bank transfer / GlobalWebPay

If you have not received a payment confirmation within 5 business days after making the transfer: Send a screenshot of your payment that shows the date and amount to [email protected]

Bitcoin

If you have not received a payment confirmation within 24 hours: Contact customer support and ask us to verify your payment. We need the following information for verification:

  • Price, e.g. ฿0.04537452
  • Incoming account, e.g. 16hqdUZBke8WGmNgCiFJdyQGcWqPRmjFAJ

Cash

If you have not received a payment confirmation within 3 weeks (Europe) to 5 weeks (outside Europe) after sending: Contact customer support and let us know.

SHIPPING

To which countries do we ship?

These are the countries we ship to. International shipments will be sent out from Monday until Thursday.
<!–
Ireland introduced a “new criminal law” in 2012, which forbids all hallucinogenic products. We do not want our customers to find themselves in any kind of trouble.
–>

  • Austria
  • Belgium
  • Bulgaria
  • Canada
  • Croatia
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Gibraltar
  • Greece
  • Guernsey
  • Hungary
  • Iceland
  • Isle of Man
  • Italy
  • Jersey
  • Kazakhstan
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macedonia
  • Mexico
  • Moldova
  • Monaco
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Republic of Ireland
  • Romania
  • San Marino
  • Serbia
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom (UK)
  • United States (US)

Ok I’ve heard enough, let’s start our journey!

P.O. Box and pick up stations

We are not able to ship to:

  • P.O. boxes in the UK or US.
  • Postbussen in the Netherlands
  • Postfache or Packstations in Germany

Or any other form of pick-up station.

 

How long does shipping take?

Each order is shipped once the payment has arrived.

International shipping in Europe usually takes 3 to 5 business days to arrive. We have experienced deliveries taking up to three weeks (15 business days + weekends).

International shipping outside Europe usually takes 10 to 15 business days to arrive. We have experienced deliveries taking up to five weeks (25 business days + weekends).

How long the shipment takes depends on your location, custom processes and your local postal service.

Let us know if your order has not arrived after three (Europe) or five (outside Europe) weeks.

Please send along your original shipping address for confirmation. If you entered a wrong address when ordering, Trufflemagic does not take responsibility for the order not arriving.

Ok I’ve heard enough, let’s start our journey!

Do you offer tracked or express shipping?

We respect your privacy, that’s why by default we ship as discreet and anonymous as possible. This also means that these packages are shipped untracked, in plain envelopes.

We do not offer priority or express shipping.

Ok I’ve heard enough, let’s start our journey!

Discrete shipping

We aim for complete confidence in shopping anonymously at Trufflemagic. This means that we give you 100% anonymity.

Your order is shipped in a plain white envelope. It just shows your name and address exactly the way you entered it. No remark or description is included.

On opening all you see is a sealed substance, without any labels or marks. It could be anything.

No one can see that it is an order of magic truffles from Trufflemagic so don’t hesitate to order!

Ok I’ve heard enough, let’s start our journey!

Which postal service delivers my package?

Once a shipment arrives at your country, your package is handed to the sorting center of your local postal service. This differs from country to country.

United Kingdom: Most probably, your package will be delivered by Royal Mail, but in some areas delivery is processed via TNT.

United States: Delivered by USPS

Ok I’ve heard enough, let’s start our journey!

I haven’t received my package yet, what now?

Sad to hear you haven’t received your order. We really want everyone to experience some quality magic truffles!

International shipping in Europe usually takes 3 to 5 business days to arrive. We have experienced deliveries taking up to three weeks (15 business days + weekends).

International shipping outside Europe usually takes 10 to 15 business days to arrive. We have experienced deliveries taking up to five weeks (25 business days + weekends).

How long the shipment takes depends on your location, custom processes and your local postal service.

Let us know if your order has not arrived after three (Europe) or five (outside Europe) weeks.

Please send along your original shipping address for confirmation. If you entered a wrong address when ordering, Trufflemagic does not take responsibility for the order not arriving.

TERMS AND CONDITIONS

Terms and Conditions

These are our terms and conditions for ordering with us. Read them carefully. You have to agree
to these terms before you order.

1. You are older than 18 years. When you order you need to provide us with information that
enables us to verify your age via telephone or by other means of identification.

2. By placing an order on our website you agree to be acquainted of possible legal restrictions on
the possession or use of the ordered goods at your location.

3. By placing an order you agree with the fact that Trufflemagic cannot be held responsible for any
possible damage or harm caused by the use or possession of the ordered goods.

4. By placing an order on our website you agree to be in good physical and mental health. You
agree not to take medical drugs together with our products and not to use our products in case of
a depression, being psychotic or in any other way mentally unstable.

5. The use of our products is your own responsibility. Trufflemagic is not accountable for damage as a
result of the use of our products.

6. The products need be legal in the country where you order them. All products we sell are legal in
the Netherlands but we can’t verify the legal status in each country. It’s your own responsibility to
check the legal status of the products in your own country.

7. Our product are not of medical value. They cannot be consumed as a medicine or as a
substitute medicine.

8. You have to read the information about the product carefully on our website and follow the
instructions about the product.

9. Keep the product in a safe spot, away from children.

10.  Trufflemagic will not be responsible for any losses incurred by the customer or recipients in non-recoverable carriage and/or importation costs associated with the delivery of any goods or their replacement howsoever caused.

12. While we strive to ensure your order is delivered in a timely manner, the customer and/or recipients are responsible for supplying full and correct delivery details at the time of purchase. Should inaccurate details be provided, Trufflemagic cannot be held responsible for any resulting incorrect delivery, delays, non-delivery or charges howsoever incurred.

13. In the event of receiving any faulty or damaged items, please contact us by email within seven days of receipt of your order. Please do not return any goods without prior authorization. The customer will be responsible for any cost incurred for returning and insuring items, unless otherwise agreed upon. Only when the items have been safely received and inspected, will a refund be made. Original delivery costs and import duties are non-refundable.

14. Liability is transferred to the customers/recipient once an order leaves our warehouse.

company info

Ok I’ve heard enough, let’s start our journey!

Cookie Policy

What are cookies?

Many of the websites you view place small text files on your computer. This enables the site to recognise your computer each time you visit. We call these text files ‘cookies’.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

What do cookies do?

There are three types of cookie.

1.   Essential cookies

Certain cookies are essential for saving settings or preferences during your visit or until your next visit to a website. If you decline cookies from a particular website, the site will ‘remember’ your preference by placing an essential cookie. Without this, you would have to answer the same questions each time you visit.

2.   Tracking cookies

Some cookies inform the website which pages you are viewing, in what order, and for how long. Using this information, the website can compile statistics that will help it adapt to its visitors’ wishes. Such cookies are similar to those used for conducting online surveys.

3.   Third-party cookies

Some websites contain cookies from third-party websites. When placed on your computer, they automatically activate handy extras, like Google Maps (with interactive route description), a Facebook ‘like’ button, or a Twitter messaging option. These cookies inform the website you are viewing whether you are logged into Google, Facebook or Twitter.

Do you object to cookies?

When you view a page on trufflemagic, you are asked whether you will accept cookies. The cookies referred to are types 2 and 3 (as described in ‘What do cookies do?’ above).

Do you want to refuse all cookies? You can do so via your web browser settings. For more information about cookies and deactivating cookies, go to the website Waarschuwingsdienst.nl (in Dutch).

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at {{config path=”trans_email/ident_general/email”}}

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to {{config path=”general/store_information/address”}}.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Cookies used by TruffleMagic

Below, we describe all the cookies used by TruffleMagic. They are listed under types 1, 2 and 3 (as described in ‘What do cookies do?’ above).

COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

Ok I’ve heard enough, let’s start our journey!

Privacy Policy

This privacy policy sets out how Trufflemagic uses and protects any information that you give Trufflemagic when you use this website. Trufflemagic is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Trufflemagic may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

Trufflemagic respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially. We use your information to process orders as quickly and easily as possible. We will only use this information only with your permission. Trufflemagic won’t sell your personal information to third parties.

Trufflemagic uses the collected data to its clients the following services:

When you place an order, we need your name, email address, delivery address and payment information to process your order and you carry on their progress to keep.

To make shopping at Trufflemagic as pleasant as possible, we store your personal information and the details of your order to improve your shopping experience.
The information allows us to personalize the website.
We use your email address to inform you about the development of the site, special offers and promotions. If you no longer wish to receive this information, you can unsubscribe at our website.

Data on the use of our site and the feedback we receive from our visitors helps us improve our site to further develop and improve.
If you decide to write a review, you can choose whether your name or other personal information are shown. We are curious about the opinions of our customers, but we reserve the right not to publish.

If you respond to a promotion or contest, we ask your name, address and email address. This information is used to perform the action, the winner (s) to disclose, and the response to our marketing efforts to measure.

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Ok I’ve heard enough, let’s start our journey!

Company Information

Trufflemagic is a website operated by Alpha Growers BV. Our company details are as follows:

company info

 

You can reach our support desk by emailing [email protected]

Please visit the FAQ page for further information on shipping, payments and ordering.

Ok I’ve heard enough, let’s start our journey!

 

If you still have a question, feel free to contact customer support.

CONTACT

Our Products

Buy Magic Truffles & Mushrooms